FAQs
MAKE SURE TO SAVE YOUR ORDER NUMBER FOR YOUR RECORDS AT THE TIME OF CHECKOUT.
ONCE YOUR ORDER HAS BEEN PLACED, WE WILL CONFIRM RECEIPT OF YOUR ORDER TO THE EMAIL ADDRESS PROVIDED AT CHECKOUT. THE ORDER CONFIRMATION ACTS AS AN INVOICE AND ALSO INCLUDES YOUR ORDER NUMBER AND ALL RELEVANT DETAILS.
PLEASE CHECK YOUR SPAM FOLDER IF YOU DO NOT SEE YOUR ORDER CONFIRMATION IN YOUR INBOX. IF YOU DIDN'T RECEIVE A CONFIRMATION EMAIL, IT'S POSSIBLE THAT YOU ENTERED THE EMAIL ADDRESS ASSOCIATED WITH THE ORDER ENTERED INCORRECTLY.
IF YOU BELIEVE THAT YOU HAVE ENTERED YOUR EMAIL ADDRESS INCORRECTLY, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AS SOON AS POSSIBLE, AND WE'LL BE HAPPY TO HELP.
I ENTERED MY EMAIL OR SHIPPING ADDRESS INCORRECTLY AT CHECKOUT. HOW DO I CHANGE IT?
IF YOU THINK THAT YOU MAY HAVE ENTERED AN INCORRECT EMAIL OR SHIPPING ADDRESS AT CHECKOUT, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AS SOON AS POSSIBLE, AND WE'LL BE HAPPY TO ASSIST YOU. IT'S IMPORTANT THAT YOU CONTACT US PROMPTLY IN ORDER TO ACCOMMODATE ADDRESS CHANGE REQUESTS.
CHANGES ARE NOT CONFIRMED UNTIL YOU HAVE RECEIVED CONFIRMATION FROM A MEMBER OF OUR TEAM AND MUST BE RECEIVED AS SOON AS POSSIBLE IN ORDER TO BE ACCOMMODATED.
CAN I CHANGE, CANCEL, OR COMBINE MY ORDER?
ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELED.
WE ARE NOT ABLE TO UPDATE SIZING, ADD ITEMS, OR COMBINE SHIPPING FOR MULTIPLE ORDERS. FOR LIMITED, EXCLUSIVE RELEASES, WE RESERVE THE RIGHT TO LIMIT QUANTITIES PER ORDER AND CUSTOMER.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
REFER TO THE PRODUCT DESCRIPTION AND YOUR ORDER CONFIRMATION EMAIL FOR AN ESTIMATED TIMEFRAME FOR PRODUCTION, PROCESSING, AND SHIPPING OF OUR APPAREL. SHIPPING ESTIMATES DO NOT ACCOUNT FOR TIME IN TRANSIT. SHIPPING AND DELIVERY
ONCE YOUR ORDER IS READY TO BE SHIPPED, TRACKING INFORMATION WILL BE SENT TO THE EMAIL ADDRESS PROVIDED AT CHECKOUT.
MY ORDER IS INCORRECT.
IF YOU HAVE RECEIVED THE WRONG SIZE OR ITEM, PLEASE REACH OUT TO OUR CUSTOMER SERVICE TEAM WITH YOUR NAME AND ORDER NUMBER, AS WELL AS PHOTOS OF THE INCORRECT ITEM. OUR TEAM WILL BE HAPPY TO HELP MAKE THINGS RIGHT!
STILL HAVE QUESTIONS?
WE ARE AVAILABLE TO ADDRESS ANY QUESTIONS OR CONCERNS AT HELLO@LELUXE.COM