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PRIVACY POLICY

By visiting LELUXE.com you are accepting the practices described in this privacy policy.

 

SHARING PERSONAL INFORMATION

To respect your privacy, we guarantee that any and all information you are providing, via web or phone, will remain strictly confidential and safely stored. Any information volunteered while shopping online or given during the request of information (i.e. name, address, e-mail address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems. No information about the visitors to our site will be sold, shared, or made accessible to any entity foreign other than LELUXE.com.

All LELUXE.com orders will be accepted and fully processed in and shipped from the United States and all information you provide will be securely maintained in our Web server and internal systems located within the United States.

 

SECURITY

Your online credit card transactions are secure with LELUXE.com. We use secure, industry standard encryption technology that ensures safe internet transmission of your personal information. Making a credit card purchase is just as safe on our website as it is by telephone.

 

PRICING AND AVAILABILITY 

We strive to ensure that all the details, descriptions, shipping time and prices appearing on LELUXE.com are accurate. However errors may occur. LELUXE.com reserves the right to correct omissions, errors or inaccuracies at any time, including after an order has been placed. If this does occur, we will contact you via the information you have provided and wait for your approval of the corrected information before proceeding with your order. We sincerely apologize for any inconvenience we could cause.

 

LINKS TO OTHER SITES

To enhance your shopping experience, LELUXE.com may have links to other sites. Those Websites will have their own Privacy Policies that you may wish to review. LELUXE.com takes no responsibility for these linked Web sites.

  

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

 

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including the United States.

 

Data retention

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information and/or we have no legitimate purpose to keep it.

 

YouTube and Google

By using the Site you acknowledge that the Site may use the YouTube API services and, as such, the user agrees to be bound by the YouTube terms of service which can found in the following link: https://www.youtube.com/t/terms. By using those services you also acknowledge and agree to the connected use of the Google Privacy Policy which can be found through the following link: https://www.google.com/policies/privacy.

 

POLICY CHANGES AND QUESTIONS

LELUXE.com may update our privacy policy from time to time. Whenever we make a change, we will post the updated policy here and we encourage you to check back periodically. By using our website you consent to any updated policies. If you have any questions or concerns regarding our privacy policy, please contact us.

The above is subject to all laws in effect. The terms and conditions of this legal notice may change without prior notice.

LELUXE.com may disclose specific information about you if required to do so by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public.

 

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@leluxe.com or by mail using the details provided below:

LELUXE

Re: Privacy Compliance Officer

2632 Wilshire blvd, No. 318, Los Angeles, CA 90049