RETURNS & EXCHANGES POLICY
RETURNS
Full priced items can be returned or exchanged for free for any reason up to 30 days from time of purchase. Items must be unworn, unlaundered and with all original tags and labels still attached. Items for exchange or return must ship within 5 days following return authorization. Unfortunately, sale items are final sale and cannot be returned, they can be exchanged for a different size, provided there is stock available.
HOW TO RETURN
To request a return or exchange please email hello@leluxe.com within 14 days of receiving your purchase. Please include your name and order number. We will issue a return label. If you are requesting an exchange please include the item you would like to exchange for, size and color. A customer service representative will be in touch within 48 hours Monday-Friday.
Returns can also be initiated by visiting our returns & exchanges portal here: leluxe.loopreturns.com
RETURNS SHIPPING COSTS
Returns are free for orders on full price items within the first 30 days of receipt, and within the continental US. For orders outside the continental US, the customer will be responsible for the shipping of the return, or the cost of the return label will be deducted from the refund on the return. LELUXE offers complimentary shipping within the continental US.
We strive to make our return process as effortless as our designs. We are available to address any questions or concerns at hello@leluxe.com.